Shipping policy
- What is the estimated delivery time?
We're happy to let you know that all of our orders are dispatched at the earliest possible time.
If you've already placed your order with us, you can check the estimated date of delivery of your shipment by going to the corresponding delivery partner’s website. As and when the order would be dispatched, you would be getting a tracking code. Correspondingly, you can track with the same code on the corresponding website.
Before placing an order:
For this, you can check on the product page itself. The date that is shown on the website is the expected delivery date for your product.
2. My order has been shipped, how can I track it?
Once your order has been dispatched, thereafter you get a text message from the logistical partner about the same. You can then use this tracking id on this logistical company’s website to track the status of your order.
3. Does GoNari ship outside India?
Unfortunately, GoNari does not ship outside India at the moment.
4. I want to schedule my delivery at a specific time/day
Unfortunately, we do not provide scheduled deliveries for a particular time slot as our courier partners work between 9 am to 9 pm. However, be assured that the Field executives do call you before the delivery is commenced. Our courier partners operate on all business days.
5. Why is it saying my order is delivered when it's not here?
We apologize for the inconvenience caused and will definitely escalate it to our courier partner if we are informed by you within 48 hours of the order showing "delivered "to you. They will contact you for further investigation and delivery of the order. You can reach out to us by emailing us at care@gonari.in.
6. Address & Contact details modification after order is dispatched
Once your order is dispatched, a change of address/contact details cannot be done.
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Your order has been partly shipped. What does this mean?
This just means that some products in your order may require additional time to be dispatched in multiple shipments.
8. Can I ship the products to an address that is different from my billing address?
Yes, Definitely! You can do so by filling in your address as the ‘billing address’ and the address you wish to ship your order to, as the ‘shipping address’.
9. Delivery date rescheduling -
We do reschedule deliveries for the next day but for not more than 2 working days. Also, the courier person will get in touch with you before delivery and you can request him to deliver on the next day. We would like to inform you that our courier partners can only hold the shipment for 2 days at your nearest delivery centre post which will be cancelled and returned.